Innovative Home Media diligently works to make sure the client’s home video and home audio desires are outlined and understood prior to starting the system design. From initial concept to final construction, IHM follows specific procedures to ensure thorough communication. We clearly document the client’s scope of work requirements using detailed reporting methods. This process ensures that we are engineering a system based on the customer’s goals for functionality, system aesthetics and performance.
Understanding our Audio and Video Process:
The project always begins with a discovery process, where we listen to our client’s needs and desires. Our preliminary interviews are relaxed yet specific, as we endeavor to balance the desires of the client with the realities of technological trends, budget constraints and built-in obsolescence.
We put our engineering team to work to define all aspects of the project. Now that pertinent information has been gathered, a detailed proposal can be developed in accordance to these plans. Our client then receives this information for review and annotation.
We then begin the implementation phase – ordering the system equipment and scheduling its installation. Our job is only complete when the client is 100% satisfied with the finished product. These final phases can take a few days or several months depending on the project’s scale.
Service + Support
We strive to make every customer a customer for life. We honor all manufacturers’ warranties plus a 6-month workmanship warranty, ensuring that our product maintains functionality of the highest quality.